Shipping And Return Policy

Shipping and Return Policy

Effective Date: January 2025

Welcome to Wordwise.space. We partner with Printful and Gelato to provide high-quality, made-on-demand products. Below, you will find our shipping and return policies, which align with both Printful’s and Gelato’s fulfillment methods.

1. Shipping Policy

Order Processing

• All our products are made on demand, meaning production begins only after you place an order.
• Processing time varies from 2-7 business days, depending on the item and fulfillment center.

Shipping Methods and Estimated Delivery Times

Delivery times vary based on your location and selected shipping method. Below are estimated shipping times:

Region	Estimated Delivery Time
USA	3-7 business days
Canada	5-10 business days
Europe	5-10 business days
United Kingdom	5-10 business days
Australia	7-14 business days
Japan	7-14 business days
Brazil	10-20 business days
Rest of World	10-25 business days

• Express Shipping: Available in select locations with faster delivery.
• Final shipping costs are calculated at checkout based on location.

Customs, Duties, and Taxes

• International orders may be subject to customs fees or import taxes. These charges are the responsibility of the customer.

2. Return and Refund Policy

General Return Policy

Since our products are custom-made, we do not accept returns or exchanges for buyer’s remorse or incorrect sizes. However, we accept returns in the following cases:

• Defective or damaged items
• Incorrect item received
• Printing errors or manufacturing defects

To initiate a return, contact us within 7 days of receiving your order at https://wordwise.space/contact/ with your order number and a photo of the issue.

Return Addresses by Fulfillment Partner

The return address depends on the fulfillment center that processed your order.

📦 Printful Return Addresses:

• USA & Mexico: 217 Wrangler Drive, Coppell, Texas 75019, USA
• Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
• Europe (Latvia): Lidostas Parks, Marupes novads, Latvia LV-2167
• Europe (Spain): Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
• United Kingdom: Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ, UK
• Australia (Apparel): 40 Tanimbla Street, Kedron, Queensland 4031, Australia
• Australia (Non-Apparel): 338 Albert St, Brunswick VIC 3056, Australia
• Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto, 863-0101, Japan
• Brazil: Rodovia Santos Dumont, 4791, Armazém 111, Galpão 02, Parque Paulista, CEP 25251-460, Duque de Caxias – RJ, Brasil

📦 Gelato Return Policy

• Gelato does not have fixed return locations as they use multiple local printing partners worldwide.
• If a return is required, we will provide the correct return address based on your fulfillment center upon request.
• Contact us before sending any items back to ensure proper handling.

Refunds and Replacements

• Approved refunds will be processed to your original payment method within 7 business days.
• If eligible, we will offer a replacement or store credit instead of a refund.
• Non-refundable items: Custom-made products without defects or incorrect sizing.

3. Frequently Asked Questions (FAQs)

Q: Why do shipping prices vary at checkout?
A: Our products are fulfilled by Printful and Gelato, and shipping costs are calculated based on location, weight, and carrier fees.

Q: Can I return an item if I ordered the wrong size?
A: No, since all products are custom-made, we cannot accept returns for incorrect sizes. Please refer to the size chart before ordering.

Q: My product arrived damaged, what should I do?
A: Contact us within 7 days with photos, and we will arrange a replacement or refund.

4. Contact Information

For any questions about shipping, returns, or refunds, please reach out to us at: https://wordwise.space/contact/